To protect your rights and interests, please pay attention to the following links:
First, shipment
1. Delivery time
1.1 the platform and the Seller shall deliver the goods within the specified time, unless otherwise specified.
2. Confirmation of delivery information
2.1 unless otherwise agreed by the buyer and the seller, the platform and the Seller shall deliver the goods according to the receiving address and consignee information agreed in the order, and shall be responsible for delivering the goods to the receiving address designated by the consumer.
2.2 if the commodity needs to be picked up by the consumer at a designated place, the description shall be made at a prominent position on the commodity page, and the consumer shall be informed before delivery and the consent of the consumer shall be obtained. In case of violation of the aforesaid provisions, the consumer shall have the right to refuse to sign for the goods.
2.3 the platform and the Seller shall timely update the commodity information and express delivery information on the relevant transaction pages after delivery.
3. Filling in and change of receiving information
3.1 the consumer shall provide the platform and the seller with accurate receiving address and consignee information in the order. When providing the consignee information, consumers may choose themselves or others as the consignee. If the consumer chooses another person as the consignee and the consignee violates the obligations stipulated in this specification, the consumer shall bear the corresponding responsibility.
3.2 if the consumer needs to change the receiving address or consignee information in the order, he / she shall contact the platform and the seller to obtain the seller's explicit consent or negotiate for handling before the goods are sent out.
3.3 if the receiving address and / or consignee information filled in by the consumer is inaccurate, or the receiving address or consignee information is changed without the consent of the platform and the seller, resulting in the goods can not be delivered after the platform and the seller deliver, the freight shall be borne by the consumer.
II. Receiving and signing
1. Self operation order of shanglianda
1. Check with the delivery personnel in person after payment when signing in: goods and accessories, amount payable, quantity of goods and delivery list, invoice (if any), gifts (if any), etc.
2. If there are packaging damage, commodity error, commodity shortage, commodity quality problems and other factors that affect the sign in, you can reject all or part of the commodities. Relevant gifts, accessories or bundled commodities should be rejected on the spot together.
3. In order to protect your rights and interests, it is recommended that you do not entrust others to sign for you as much as possible. If the goods are signed for by others and are not inspected in the presence of the delivery personnel, it is deemed that the package of the goods you ordered is free of any problems.
4. In order to facilitate the possible return and exchange process in the future, please keep the outer packing box for 15 days.
reminder:
Acceptance standard for household appliances:
TV, air conditioning, refrigerator, washing machine, home theater, water heater, lampblack machine, stove, dishwasher, disinfection cabinet and other commodities
After signing, please contact the manufacturer for professional after-sales door-to-door installation. Before after-sales door-to-door installation, please don't unpack the package without permission. If you unpack the box by yourself, if there is any problem with the goods, shanglianda has the right not to accept the return and exchange of goods on this basis.
2. Orders of joint venture and settled merchants
1. The user shall provide the merchant with accurate receiving address and consignee information in the order
2. If the user needs to change the receiving address or consignee information in the order, please contact the merchant and negotiate for handling.
3. When providing the consignee information, the user can choose himself or another person as the consignee.
4. If the user selects another person as the consignee, and the consignee violates the obligations stipulated in this section, the user shall bear the corresponding responsibility.
5. If the receiving address and / or consignee information filled in by the user is inaccurate, or the receiving address or consignee information is changed without the consent of the merchant, resulting in the merchant's delivery failure, the freight shall be borne by the user.
6. If the user only fills in the receiving address, but does not fill in the consignee or the consignee information filled in is not specific, and the goods are signed at the receiving address, the signed receipt shall be deemed as the user's signature.
7. After the merchant delivers the goods according to the agreement, the consignee has the obligation to receive the goods.
8. If the consignee refuses to sign for the goods without proper reason, the freight shall be borne by the customer.
9. After the consignee refuses to sign for the goods, the merchant shall contact the carrier in time to retrieve the goods. The merchant shall bear the extra freight, storage fee and other expenses caused by the merchant's delay in retrieving the goods.
10. The consignee may sign the goods in person or entrust others to sign the goods on behalf of the consignee. The signing of the consignee shall be deemed as the signing of the consignee.
11. When the consignee signs for the goods, it shall check and accept the goods.
12. When the express company selected by the merchant delivers the goods, it shall take the initiative to contact the consignee, and shall not hand over the goods to the community security guard, doorman, company front desk, etc. without the consent of the consignee. If the express company refuses the consignee to inspect the goods before signing, the consignee has the right to refuse to sign for the goods.
13. The consignee shall check and accept the goods at the time of signing for receipt if the goods are identical on the surface.
14. The term "surface consistency" as mentioned in this article means that the surface of the goods received can be judged by the naked eye to be in good condition and consistent with the description on the Internet. The scope of judging the surface consistency can refer to but not limited to the shape, size, quantity and weight of the goods.
15. The consignee has the right to refuse to sign for the goods in case of any apparent inconsistency when signing for the goods.
16. The consignee shall require the carrier to supervise and open the package for inspection of the goods that need to be signed before opening the package. In case of any inconsistency on the surface, the consignee shall note the details on the receipt (consignee copy and carrier copy) and ask the carrier to sign for confirmation or directly return the goods.
17. After the consignee signs for the goods, the risk of damage and loss of the goods shall be transferred from the merchant to the user.
