Case: shanglianda helps Anxin property to build a new community o2o platform

Strong combination

Latest news on November 9: shanglianda successfully joined hands with Anxin property to jointly build a community o2o e-commerce platform, referred to as "Xinyun". In the Xinyun platform, Anxin property will give full play to its powerful customer resources and community resources. Relying on the unique mode of community e-commerce that truly solves the last kilometer of o2o, aiming at the community service field, using the Internet of things technology and cloud computing technology innovation, and integrating online and offline channels, Anxin property will provide more intelligent efficiency tools for property enterprises, and provide more convenient consumption for community customers. Fee experience; and will redefine the new way of community life in the name of Xinyun smart community, so as to combine property enterprises, integrate community business resources and public service resources, and build a smart modern community.

Facing challenges

How to build a set of business system based on SaaS and realize the fast architecture of franchisee service system? How to promote franchisees to realize informatization quickly? How to reduce the system application cost of franchisee effectively? How to effectively integrate online and offline resources to form a property ecosystem and community business circle? How to reduce maintenance cost by a set of convenient and powerful system?

Solution

Community e-commerce solution - "Xinyun"

Shanglianda will make use of B2B2C multi-user mall system and im to build a national chain community life service platform for Anxin property. The community platform is committed to providing customers with "trust, convenience and surprise" community comprehensive services, so that the owners can enjoy the "five-star wine shop style" comfortable consumption experience at home. Community residents can easily place an order to purchase the goods and services they need at home through Xinyun website, wechat mall, telephone, community entity site, app, QR code and other channels. The site service personnel will deliver the goods or make an appointment for the door-to-door service within 15 minutes, so that the residents can stay at home and solve all the needs through one instruction.

CRM member management solution

CRM system not only integrates all the service processes and standards required by the owners, realizes the centralized management of multiple projects, but also effectively realizes the standardized, specialized and dynamic information management of various owner services. Centralized management of the scattered service information and process of the property owners. The system integrates the management of the owner's check-in, maintenance, decoration, relocation, vacant house, daily inquiry, special service, repair application and complaint handling, forming four modules of information management, customer service, customer relationship and community business.