1. How to cancel an order?
Hello, you can enter "my order" to cancel the order by yourself. If the mall has successfully reviewed the order, the order cannot be cancelled, or send to the customer service center of Lianda mall to cancel the order for you.
2. When will the refund be returned after the order is rejected?
If the order is rejected, the refund can only be processed after the order goods are warehoused. You can contact customer service for handling after the rejected goods. Please understand the inconvenience caused to you!
3. Why is the signed in status displayed in the express bill No. query in the order when the goods are not signed in?
Please don't worry. We suggest you contact your friends or family members to confirm whether to sign on behalf of them. If they don't sign, you can contact the staff at customer service center 4008-810-877!
4. Why are invoices not received at the same time when goods are received?
Because some goods are delivered directly by the third-party seller, the invoice will be sent to you after you sign in. Please understand the inconvenience caused to you.
5. Is the package guaranteed?
If the package is damaged or other problems are found when receiving the goods, please call the customer service hotline of the merchant directly, and the customer service personnel will help you solve them.
6. Why can't my order always be submitted successfully?
The following conditions may exist:
(1) incomplete order information
(2) insufficient or no inventory of order goods
(3) the order goods cannot be delivered to the receiving address you filled in.
(4) in case of network delay, a prompt will pop up on the page. You can submit the order successfully by modifying the order information (prompt) or try again later.
7. After joining the shopping cart, have I reserved this product?
No, if you want to order the product, please add the product to the shopping cart for settlement.
8. Why is my order split?
If the goods in the order you received are split, maybe the goods you purchased are provided by different merchants, because the different delivery time of the merchants will also have time difference, please wait patiently, or call the merchant customer service to urge the goods.
